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Store Policy

Customer Care

At ElfCraftStudio, we are committed to providing exceptional customer care to ensure your shopping experience is magical and delightful. Our customer care policy reflects our dedication to your satisfaction:

  1. Communication:

    • Our customer support team is available via email (support@elfcraftstudio.com) to address any inquiries or concerns you may have.

    • We aim to respond to all customer queries within 24-48 hours during regular business days.

  2. Product Information:

    • Accurate and detailed information about our elf kits and accessories is provided on the product pages. If you have additional questions, feel free to reach out to our customer support team.

  3. Quality Assurance:

    • Elf Emporium products undergo rigorous quality checks to ensure they meet the highest standards. In the rare event of receiving a defective item, please contact our customer support team for prompt assistance.

  4. Shipping:

    • We strive to process and dispatch orders within 3-5 days of purchase (excluding weekends and holidays). You can track your order using the provided tracking information.

  5. Feedback:

    • We value your feedback! Feel free to share your thoughts on our products and services. Your input helps us improve and continue to spread the joy of elfin magic.

Privacy & Safety

At ElfCraftStudio, we take your privacy and the security of your information seriously. Our privacy policy outlines the measures we take to protect your personal data:

  1. Information Collection:

    • We collect only the necessary information required to process your orders and provide a personalized shopping experience.

  2. Secure Transactions:

    • All financial transactions are securely processed using industry-standard encryption. Your payment information is never stored on our servers.

  3. Third-Party Partners:

    • We may share relevant information with trusted third-party partners involved in order fulfillment (e.g., shipping companies) to ensure timely delivery.

  4. Marketing Communication:

    • We respect your communication preferences. You have the option to subscribe or unsubscribe from marketing communications at any time.

  5. Data Security:

    • ElfCraftStudio employs robust security measures to protect your data from unauthorized access, alteration, or disclosure.

  6. Cookies:

    • We use cookies to enhance your browsing experience and personalize content. You can manage cookie preferences through your browser settings.

  7. Legal Compliance:

    • ElfCraftStudio complies with applicable data protection laws and regulations.

Payment Methods

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

FREE SHIPPING ON $50 OR MORE!

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