Returns & Exchanges

Thank you for shopping at our Elf Kits and Accessories Web Store! We are delighted to provide you with a magical shopping experience. Please take a moment to review our store policy regarding returns.

Return Policy:

 

1. No Returns:
   We do not accept returns on elf kits and accessories. Due to the unique and personalized nature of our products, we are unable to process returns. We appreciate your understanding in this matter.

​

2. Contact Us for Assistance:
   In the rare event that you encounter any issues with your order, please contact us immediately.

​

3. Issues We Can Assist With:
   - Defective or damaged products upon arrival.
   - Incorrect items received.
   - Any other issues related to the quality or fulfillment of your order.

​

4. Provide Information:
   When contacting us regarding an issue, please provide the following information:
   - Order number.
   - Clear description of the issue.
   - Supporting photos (if applicable).

​

5. Cancellation Policy:
   Unfortunately, we are unable to process cancellations once an order has been placed. Please review your order carefully before confirming your purchase.

​

6. Refunds:
   If an issue cannot be resolved through replacement or exchange, we may consider providing a refund at our discretion.

 

Note: Our policies are designed to ensure that you have a delightful experience with our elf kits and accessories. We appreciate your cooperation and understanding.

​

Thank you for choosing ElfCraftStudio for your magical needs!